Frequently asked questions

Where do I start?

Tell the coach where you stand: it knows your stage and gives you what's next. Then connect your site in Settings → Site & app and your payment tool in My revenue: your figures and the coach's advice depend on them. See Welcome to FirstMRR.

How many credits do I have, and how do I add some?

Your subscription includes credits each month, with a daily limit. Your usage shows in Settings → Subscription and credits, where Top up adds credits with a one-off payment, valid for 90 days. See Credits.

How do I cancel?

Settings → Subscription and credits → Cancel my subscription. Your access stays open until the end of the period you already paid for. Within 14 days of your purchase (7 outside the European Union), you can also withdraw if you haven't used FirstMRR yet. See Manage or cancel your subscription.

How does the guarantee work?

If you follow the plan for the 48 hours after your first payment and make no sale, your first payment is refunded. The exact conditions and how to ask for it are in The first-sale guarantee.

I can't log in anymore

Go to firstmrr.app/connexion and pick the same Apple or Google account you linked after paying. If your payment went through but you can't find your access, write to hello@firstmrr.app from the address you paid with. See Logging in.

How do I connect my site?

Settings → Site & app → Connect my site, enter its address, then paste the prompt into your tool (Lovable, Bolt, Base44, Cursor…) or the line into the <head> (Framer, Webflow, HTML) and republish. The status turns to « Data received » on the first visit. See Connect your site.

How do I connect my revenue, and which key do I create?

Settings → My revenue, pick your tool and paste a read-only key. The exact permissions to tick for Stripe, Whop, Superwall, RevenueCat, Polar and Paddle are in Where to find your key, tool by tool and under each form.

Instagram won't connect

• The account must be professional (Creator or Business), see Connect Instagram.
• If Instagram shows « Insufficient developer role »: while Instagram reviews FirstMRR, access is on request. Send us your Instagram username, we add you, then accept the invite on instagram.com → Settings → Apps and websites → Tester invites, from a browser.

My videos don't show up or my figures don't move

Posts arrive within minutes of connecting, then figures are read several times a day. Only public posts can be read, and an account marked « Reconnect » must be reconnected. See Troubleshooting.

Can the coach be wrong?

Yes: it's an AI. It knows your project and, if you connected them, your figures, but check what matters before acting. It never promises revenue. See What the coach does.

Export or erase my data

My account → My data: Export gives you everything in one file, Erase everything permanently deletes your project, conversations and the coach's memory. Your subscription is not affected. See Your account and your data.

How do I contact support?

Write to hello@firstmrr.app, or use the contact form in your space. We usually answer within the day. A screenshot of the error saves us a lot of time.